AdoptUSKids Technical Support

Trouble Viewing Our Website?

 

Use the resources below for troubleshooting the most common problems associated with viewing our website. If you don’t fine the solution to your problem below, contact us toll-free at 800-901-6911 or support@adoptuskids.org.

 

Are you using the most current
version of your browser?

 

AdoptUSKids is compatible with the current version of most browsers. We recommend using the newest version available for your favorite browser in order to take advantage of updated features and security releases provided by the browser vendor. Below are links to where you can download the must current version of your favorite browser for free:

 

Do you have JavaScript enabled?

 

JavaScript must be enabled on your browser to use AdoptUSKids. If JavaScript is disabled, the main features of the site will not be functional. For more information on enabling JavaScript within your browser, please review your browsers’ Help section.

 

Do you have the most recent
version of Flash installed?

 

Adobe Flash Player is used to display videos on AdoptUSKids. We recommend using the most recent version. Download Adobe Flash Player for free

 

Do you have the most recent version
of Adobe Reader installed?

 

Adobe Reader is used for most downloadable documents on AdoptUSKids. We recommend using the most recent version. Download Adobe Reader for free

 

Does your browser accept first-party cookies?

 

We use only first-party cookies that store internal IDs (i.e. not email or name).  In order to use the site, your browsers’ ability to accept these cookies must be enabled.  For more information on enabling and disabling cookies within your browser, please review your browsers’ Help section.

 

Does your browser support 128-bit Secure
Socket Layer (SSL) encryption?

 

To access AdoptUSKids, your browser must support 128-bit Secure Socket Layer (SSL) encryption, the highest level of encryption available. Most browser upgrades now support 128-bit as the default level of encryption when you download the installation package. Use the links above to update to the most current version of your preferred browser, otherwise you will need to download the appropriate encryption support from the supplier of your browser.

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