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Trouble Viewing Our Website?
Use the resources below for troubleshooting the most common problems associated with viewing our website. If you don’t fine the solution to your problem below, contact us toll-free at 800-901-6911 or email@example.com.
- Are you using the most current version of your browser?
- Do you have the most recent version of Flash installed?
- Does your browser accept first-party cookies?
- Does your browser support 128-bit Secure Socket Layer (SSL) encryption?
- Troubleshoot login challenge
AdoptUSKids is compatible with the current version of most browsers. We recommend using the newest version available for your favorite browser in order to take advantage of updated features and security releases provided by the browser vendor. Below are links to where you can download the must current version of your favorite browser for free:
- Internet Explorer (we no longer support versions six and below of Internet Explorer)
- Google Chrome
Adobe Flash Player is used to display videos on AdoptUSKids. We recommend using the most recent version. Download Adobe Flash Player for free
Adobe Reader is used for most downloadable documents on AdoptUSKids. We recommend using the most recent version. Download Adobe Reader for free
We use only first-party cookies that store internal IDs (i.e. not email or name). In order to use the site, your browsers’ ability to accept these cookies must be enabled. For more information on enabling and disabling cookies within your browser, please review your browsers’ Help section.
To access AdoptUSKids, your browser must support 128-bit Secure Socket Layer (SSL) encryption, the highest level of encryption available. Most browser upgrades now support 128-bit as the default level of encryption when you download the installation package. Use the links above to update to the most current version of your preferred browser, otherwise you will need to download the appropriate encryption support from the supplier of your browser.