AdoptUSKids Technical Support

 Help With Using Our Website


Use the resources below to troubleshoot any problems you might be having with our website. If you can't find the answer to your question, contact us toll-free at 800-901-6911 or


Forgot Password

If you forgot your password or want to change it, enter the email address associated with your AdoptUSKids account here.

If you're a registered user of our website, you can easily update your account by logging in. You'll be redirected to your "My Home" page where you can make these changes.

Photo, Video and Audio Requirements

Photos and videos are a great way to bring a human touch to a profile on our website.


As a service of the U.S. Children’s Bureau, we're committed to making our website accessible to the widest possible audience.

Trouble Viewing Our Website?

Troubleshoot the most common problems associated with viewing our website using these resources.

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